What is Lite.IT?
Lite IT is an online support tool that makes use of remote support and instant messaging as primary tools allowing us to solve your IT issues fast and cost effectively.
How does it Work?
- Utilising the fastest and most efficient remote support platform alongside instant messaging functionality our technicians are able to communicate and connect with you via an installed agent to troubleshoot and resolve your IT problems.
- Upon successful purchase of the service the agent is installed on each device for which you require support. This agent will then enable you to log tickets that require troubleshooting. Once received, our technicians will make contact with you utilising the built-in instant messaging tool. They are then able to connect remotely to your device and resolve your ticket.
- Installation of the agent takes two minutes.
- There is no limit to the number of tickets logged.